Effective Date: January 1, 2025

LucraMed is committed to protecting the privacy, security, and confidentiality of your personal, financial, and health-related information. This Privacy Policy outlines how we collect, use, and protect the information you share with us when using our website or services. This policy is designed to comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable U.S. privacy laws.

1. Information We Collect

We may collect the following types of information:
  • Personal Information: Name, phone number, email address, and other contact details.
  • Practice Information: Specialty, practice name, services of interest, number of providers.
  • Website Interaction Data: IP address, browser details, and interactions with our site.
  • Protected Health Information (PHI): If you are a client or submit PHI through our secure channels (e.g., for claim audits), we treat this data in accordance with HIPAA.

2. Use of Information

We use the information you provide to:

  • Deliver requested services
  • Respond to inquiries or service evaluations
  • Process claims or documentation as part of RCM or billing workflows
  • Improve the functionality and performance of our site
  • Ensure compliance with applicable laws and industry standards

3. HIPAA & Protected Health Information

LucraMed complies with HIPAA standards for handling Protected Health Information (PHI). We:

  • Enter into Business Associate Agreements (BAAs) with covered entities (physicians and practices)
  • Use secure, HIPAA-compliant systems for transmitting and storing PHI
  • Limit access to PHI to authorized personnel only
  • Train all employees handling PHI on HIPAA guidelines and confidentiality practices

We will never disclose PHI without appropriate authorization unless required by law.

4. Sharing of Information

Your information may be shared with:
  • Third-party vendors under signed confidentiality and compliance agreements
  • Government entities or regulators if legally required
  • Internal staff or contractors only on a need-to-know basis
We do not sell or rent any information to third parties.

5. Data Security

We implement administrative, physical, and technical safeguards in line with HIPAA requirements to protect your data from unauthorized access, misuse, or disclosure.

6. Cookies and Analytics

We may use cookies or analytics tools (like Google Analytics) to enhance your browsing experience. You may modify your browser settings to restrict cookies.

7. Your Rights

You have the right to:

  • Request access to or deletion of your personal information
  • Opt out of marketing communications
  • Request amendments to your data if inaccurate

Please contact us at info@lucramedhealth to make such requests.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with the effective date. Continued use of our site implies agreement with the current version.

9. Contact Us

For questions about this Privacy Policy or our data practices, contact:
📧 info@lucramedhealth.com